Download Fort Financial’s Privacy Notice fact sheet.
Member Relationship FAQ
If you have any questions about our Member Relationship program, please refer to the Member FAQ.
Electronic Fund Transfers
The Electronic Funds Transfer Agreement is the contract which covers your and our rights and responsibilities concerning the electronic funds transfer (EFT) services offered to you by Fort Financial Credit Union. We may make additional types of EFT services available in the future. We may also discontinue certain EFT services. If we do, we will provide you with at least 21 (twenty-one) days advance notice in writing.
Indicated below are types of Electronic Fund Transfers we currently offer, some of which may not apply to your account. Please read this disclosure carefully and keep it for future reference.
Automated Teller Machine (ATM) Transactions
You may access your account(s) by ATM using your ATM card or debit card and personal identification number for:
- Deposits at selected full service ATMs
- Cash withdrawals
- Transferring funds between your share and checking accounts
- Obtaining balance information for your share and checking account
- Making loan payments from your share and checking accounts
Phone Answer Line (PAL)
If approved, you will access your account with a personal identification number (PIN) and your account number. You may use PAL to:
- Obtain current balance
- Transfer funds
- Inquire about paid and outstanding checks
- Access your account 24/7
If approved, you may use your card to purchase goods and services from participating merchants.
Electronic Check Conversion
You may provide your check or draft to a merchant or service provider who will scan the check or draft for the encoded credit union and account information. The merchant or service providers will then use this information to convert the transaction into an electronic funds transfer. This may occur at the point of purchase or when you provide your check or draft by other means, such as by mail or drop box.
You may access your account(s) online by using your login ID and your 4-digit PIN number.
Pre-authorized Electronic Fund Transfers (EFTs)
- Payments: You can make payments on your loans with the credit union directly from your regular share or checking account.
- Internal Credit Union Transfers: You can arrange to transfer funds between your share and checking accounts. By written instruction, you can authorize the transfer of funds from your accounts to the account(s) of other members.
- Direct Deposit: You can authorize persons or companies to make direct deposits or withdrawals to or from your share or checking accounts for payroll, pension, Social Security, and other types of deposits or payments. You may give other persons or companies written permission to transfer payments from your credit union accounts through “ACH” or other electronic means. Such agreements are solely between you and the other person or company. The credit union shall have no responsibility or liability to you for any such transactions. We recommend that you exercise caution when providing such authority and/or information to access your account to others.
You may initiate or receive credits or debits to your account through wire transfers. You agree that if you receive funds by a wire, we are not required to notify you at the time the funds are received. Instead, the transfer will be shown on your periodic statement. When you initiate a wire transfer, you may identify either the recipient or any financial institution by name and by account number or identifying number. The credit union (and other institutions) may rely on the account or other identifying number as the proper identification even if it identifies a different party or institution. Please refer to the Rate & Fee Schedule for any charges that may apply.
Conditions of Electronic Funds Transfer (EFT) Services
If you think your statement or an ATM transaction receipt is wrong or if you need more information about a transaction listed on your statement or receipt, call us at (260) 432-1561 or write to us at Fort Financial Credit Union, 3012 Spring Street, Fort Wayne, IN 46808; Attn: Card Services Dept. We ask that you notify us as soon as possible. We must hear from you no later than sixty (60) days after you receive the FIRST statement on which the problem or error appeared. Your communication should include:
- Your name and account number
- Describe the error or the transaction you are unsure about and explain as clearly as you can why you believe it is an error
- Include the dollar amount of the suspected error
- No consumer liability if your card is lost or stolen if reported within sixty (60) days
If you tell us verbally, we require that you send us your complaint or question in writing within ten (10) business days or fourteen (14) calendar days, whichever is greater. We will inform you of the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. However, if we need more time for research it may take up to forty-five (45) days to investigate your complaint or question. If additional research is needed, we will re-credit your account within ten (10) business days for the amount you think is in error so that you will have use of the money during the time it takes for us to complete our research.
If we re-credited your account and determine there wasn’t an error, we have the right to debit your account for the amount of the re-credit but only up to sixty (60) calendar days after you provided us with your complaint in writing. We will send you a written explanation no later than the third business day after we complete our investigation. You may request copies of the documents we used in our investigation.
We may, in such cases, require payment of a nominal charge for the copies. An “error” includes, but is not limited to an unauthorized, incorrect or omission of an EFT transaction to or from your account(s). Your liability to the credit union and your responsibility for card withdrawals made from your account resulting from loss, theft or other unauthorized use of the card, account number on the card, the PIN or any combination of the three shall be subject to applicable law and be limited as follows:
- $0 if you notify the credit union within two (2) business days after learning of the loss or theft
- Up to $50 if you fail to notify the credit union within two (2) business days of an error
- Up to the entire account balance if you fail to notify the credit union within sixty (60) days after a statement showing an unauthorized transfer was mailed to you
- Up to the entire amount of loss if the PIN is with the card(s) in any way or if the PIN is released or disclosed in any way
Right to Stop Payment of Pre-authorized Transfers
If you have arranged in advance to make regular payments from your account(s), you may stop any of these payments. You must notify the credit union verbally or in writing three (3) business days or more before the scheduled date of the payment. The credit union may require you to make your request in writing and send it to us within fourteen (14) days after you first contacted us. A fee may be charged for processing a stop payment. If these regular payments vary in amount, the company you are going to pay should notify you ten (10) days before each payment, when it will be made and the dollar amount of the payment.
Disclosure of Account Information to Third Parties
We will disclose information to third parties about your account or the transfer you make for the following:
- Where it is necessary for completing transfers
- In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant
- In order to comply with government agency or court orders
- If you give us your written permission
If you would like to opt-out and no longer have this information shared, please contact us at 1 (800) 837-3262.
Liability for Failure to Make EFTs
If we do not complete an EFT to or from your account(s) on time or in the correct amount according to our agreements with you, we will be liable for your losses or damages. However, there are some exceptions which we will not be liable for:
- Through no fault of ours, you do not have enough money in your account to make the transfer
- The transfer will exceed your credit limit or your overdraft line of credit
- Circumstances beyond our control (such as fire, flood or mechanical failures) prevent the transfer. Despite reasonable precautions that we have taken, there may be other exceptions stated in our agreement with you
- Overdraft transfers made according to your agreement to cover an overdraft
If we have issued you a PIN, you agree to keep your PIN confidential and you also agree that you will not write the PIN on your card or on any item you keep with your card. If your PIN number is given to anyone or written anywhere, you are liable for all losses. You agree you will not use your card for any transaction that is illegal under applicable Federal, state, or local law.
What Constitutes a Business Day for the Credit Union
Our business days are Monday through Friday. We reserve the right to change our business days, hours and the days we are closed. We will notify you in advance if and when we make such changes. If you make a deposit through a Fort Financial ATM before 2:00 PM on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit through a Fort Financial ATM after 2:00 PM or on a non-business day, we will consider that the deposit was made on the next business day we are open.
Limitations of Electronic Fund Transfers
To protect against possible losses, your card will not allow you to withdraw more than $300.00 cash from all or any ATM machines per business day. You may only receive $200.00 cash back from a deposit.
Right to Receive Documentation
According to the rules of the National Automated Clearing House Association (NACHA), we are not required to give you next day notice of an ACH transaction. We will provide this information to you in the following manner:
You can request a receipt with any transaction conducted at an ATM or point of sale terminal.
Transfers and withdrawals made through any ATM or POS terminal, debit card transactions, phone answer line (PAL) transactions, preauthorized EFTs, online banking or bill payments you make will be documented on your periodic statement. You will receive a statement at least quarterly.
If you have arranged to have direct deposits made to your account at least every sixty (60) days from the same person or company, you can call the phone answer line, (PAL) at (260) 432-1561 and select option 2 to find out whether the deposit has been made.
Amendments and Termination
We reserve the right to amend this disclosure (agreement) in any manner at any time. We also reserve the right to terminate this disclosure (agreement) by sending a notice of such termination by first-class mail to your last known address on our records; such notice shall be effective when mailed. For fees, see the Rate & Fee Schedule.
We may accept on your behalf payments to your account which have been transmitted through one or more Automated Clearing House (ACH) and which are not subject to the Electronic Fund Transfer Act and your rights and obligation with respect to such payments shall be construed in accordance with and governed by the laws of the state of New York as provided by the operating rules of the National Automated Clearing House Association, which are applicable to ACH transaction involving your account.
Information through our website, www.fortfinancialcu.org, is protected under the same standards as explained above. When you apply online for accounts or services online you provide information that is necessary for us to process your application. Our online banking and online bill pay websites are guarded with a secure and encrypted site. Our sites are serviced by companies that work for us to provide a highly secure and technologically advanced and useful site. Links to these companies can be found on our website.
Information submitted through email is advised to be kept to a non-sensitive and non-confidential nature. Generally, emails are not encrypted.
We obtain information from our website used to update and monitor its usefulness and quality of service. However, we do not automatically collect information that could personally identify you. We do not utilize cookies, which is a small text file placed on your hard drive by a server, to collect personal information about you. By configuring your browser, you can disable all cookies.
Please be cautious when using consolidation sites. These are websites that offer the ability to collect all of your personal information on one site. Such sites require that you disclose your passwords and PINs for all of your online services. Never provide this information to a site that you do not recognize and fully trust. All transactions initiated by a consolidation site using the PIN or access codes you provided to them are considered authorized by you, whether or not you were aware of the specific transaction. In addition, most of these sites are not regulated by the strict privacy and compliance standards that financial institutions must uphold.
Homeownership Counseling Amendment
Download Fort Financial’s Homeownership Counseling Amendment (Reg X) Disclosure.