Help

hand holding cell phone

We’ve listed some frequently asked questions and their answers below. If you still have questions or need assistance with any of our products or services, please contact us.

What is Fort Financial Credit Union’s routing number?

274973374

Which number on my check is my account number?

Voided Check

How do I report a lost or stolen debit or credit card?

To report a lost or stolen credit card, call (800) 449-7728.

To report a lost or stolen debit/ATM card, call (888) 908-7831.

You can also turn your debit card on and off through online and mobile banking by going to My Cards from the main menu. This feature allows you to deactivate your debit card for any reason without issuing you a new card. You can enable your debit card once you are ready to begin using it again.

What is a relationship level and what does it qualify me for?

Our Relationship Program gives you special incentives and discounts just for maintaining minimum balances and active accounts with us.

What fees are associated with my account?

Review the Fee Schedule for a list of account and service fees you could incur.

How do I use the phone answer line? (PAL)

Check out the Telephone Banking Help page for more information and to download the PAL menu guide.

Where do I find tips for using online banking and bill pay?

View our Online and Mobile Banking FAQ for more information.

Where do I find tips on using mobile banking?

View our Online and Mobile Banking FAQ for more information.

NOTE: A text messaging and/or data plan is generally recommended, as data usage can become expensive for heavy users without a plan. For lighter usage, a “pay-as-you-go plan” may be more economical for some members. Members should check with their wireless carrier for more information.

How do I access eStatements?

View ourĀ Frequently Asked Questions about eStatements for more details.

How can I find a shared branch location near me?

Fort Financial belongs to the CO-OP Shared Branch Network, allowing you to make deposits and withdrawals to your Fort Financial accounts at more than 5,000 participating CO-OP Shared Branches nationwide. Locate the nearest CO-OP Shared Branch location.