Member FAQ

How is my relationship level determined?

If you are a primary account member, joint account member, trustee, custodian or guardian of a membership, you will be assigned a relationship level.

How many levels are there?

There are four levels: Student, Basic, Classic and Premier.

What are the qualifications for each relationship?

Refer to the chart on the Relationship Level Program page or click here to go to the Relationship Program chart.

Are there benefits for each level?

Yes, each level has its own benefits. Please refer to the chart on the Relationship Level Program page. Benefits are subject to change.

How do I know what relationship level I am in?

Your relationship level will be posted on each account statement you receive. Any branch staff can also tell you which relationship level you belong to.

Why am I being accessed a relationship fee?

The relationship fee helps to offset the costs incurred for the servicing of accounts.

How much is the relationship fee?

Basic members will be charged a monthly $2.00 relationship fee. All other relationship levels will not be charged a relationship fee.

When is my relationship fee assigned and when will fees be posted?

Your relationship level will be assigned on the last day of the month. Once your level is set, it is locked in until the following month. Any relationship and/or paper statement fee will be posted to your account at the end of the month. The paper statement fee will be posted based on the frequency of the statement (monthly or quarterly):

  • Members with a checking account will be charge the paper statement fee on a monthly basis.
  • Members without a checking account will be charged a paper statement fee on a quarterly basis. The exception to this is if you do not have a checking account but have an Electronic Fund Transaction during the month. In this case, you would be charged a paper statement fee for that month.

What if I qualify for a higher or lower level at the middle of the month?

The program evaluates your relationship on the last day of the month. It is possible that you may qualify for a higher or lower level during the month, but your relationship level will only be evaluated on the last day of the month.

What can I do to avoid a relationship fee?

Only members in the Basic level are assigned a relationship fee. Members in this level can take advantage of any of the following products that may qualify them for another level, which do not have a relationship fee:

  • $500 or more in deposits to your Primary Share Account
  • Active loan in good standing
  • Fort Financial credit card

What is a paper statement fee?

The paper statement fee helps offset the costs incurred for processing and mailing your paper statements. The fee will be waived for members 65 years or older and less than 18 years old.

How much is the paper statement fee?

The paper statement fee is determined by the relationship level.

  • Members in the Student and Basic levels who are between the ages of 18 and 64 will be charged a $2.00 paper statement fee.
  • Members in the Classic level who are between the ages of 18 and 64 will be charged a $1.00 paper statement fee.
  • Members in the Premier level will not be charge a paper statement fee.

What can I do to avoid a paper statement fee?

Members who elect to receive eStatements will not be charged a paper statement fee. To sign up for eStatements, log in or enroll in online Account Access and click on the eStatement icon once you are registered. Any Fort Financial branch staff will also be glad to assist you with signing up for Account Access and/or eStatements.

Can the relationship or paper statement fee take my account negative?

Yes. If you don’t have sufficient funds in your account to cover the fee, it will take your account negative. You can sign up for eStatements to become exempt from having to pay the paper statement fee. The relationship fee only applies to members in the Basic level. If you move into another level, you will not be charged a relationship fee.

If you have any additional questions, call us at (260) 432.1561 or stop by one of our branches.