Beginning Monday, October 2, you will not be able to authorize a new bill payment or set up a new payee in either online banking system. Recurring and previously scheduled payments will be processed as usual.
The old online banking site will no longer be available beginning the afternoon of Friday, October 6. During the conversion process, the mobile app and new online banking system will be operational for those that are already registered, however new bill payments and payees cannot be set up until after the conversion is complete.
Your login ID, automatic transfers and account nicknames will be converted from the old online banking to the new system on October 6.
Signing In: If you choose not to register on the new site before October 6, you will not have access to the new online banking system until October 9. At that time, when you sign in to the new site for the first time, you will sign in with your existing online banking user name and password. You’ll then be directed to verify your account information and prompted to select a password. It may be the same password you used on the old site.
Alerts: Any account alerts set up on the old site will need to be manually set up again in the new site. Alerts are accessible from the system’s main menu.
Bill Pay: All bills set up on the old site will be converted to the new system. All bills you set up for automatic payment will begin to be paid from the new system beginning October 6. Any payees and future payments will also be converted to the new system.
All bill payment history will be added to the new system by October 8.
If you use the new system before October 6, all matching payees will be merged during the conversion. In the event that you have payees in both systems but they are not an exact match (such as different addresses or account numbers), they will be set up as two different payees in the new system. You will be able to manually delete or modify them after the conversion.
If you have any questions, please contact us at (260) 432-1561 or stop by your nearest Fort Financial branch location.