As of Monday, October 2, the bill payment tab will not display in either system until the conversion is complete. This action is to prevent new bill payments and payees from being set up during this week’s conversion process. Recurring and previously scheduled payments will be processed as usual.
You will not have access to the old online banking site beginning the afternoon of Friday, October 6. During the conversion process, the mobile app and new online banking system will be operational for those that are already registered, however the bill payment tab will be inaccessible.
Your login ID, automatic transfers and account nicknames will be converted from the old online banking to the new system on October 6.
Signing In: If you choose not to register on the new site before October 6, you will not have access to the new online banking system until October 9. At that time, when you sign in to the new site for the first time, you will sign in with your existing online banking user name and password. You’ll then be directed to verify your account information and prompted to select a password. It may be the same password you used on the old site.
Alerts: Any account alerts set up on the old site will need to be manually set up again in the new site. Alerts are accessible from the system’s main menu.
Bill Pay: Bill pay information will be inaccessible until the conversion is complete. All bills set up on the old site will be converted to the new system. All bills you set up for automatic payment will begin to be paid from the new system beginning October 6. Any payees and future payments will also be converted to the new system.
All bill payment history will be added to the new system by October 8.
If you use the new system before October 2, all matching payees will be merged during the conversion. In the event that you have payees in both systems but they are not an exact match (such as different addresses or account numbers), they will be set up as two different payees in the new system. You will be able to manually delete or modify them after the conversion.
If you have any questions, please contact us at (260) 432-1561 or stop by your nearest Fort Financial branch location.